![]() Online or in print, choose the platform you want your operations manual to be. ![]() These stakeholders can include specific employees, vendors/suppliers, insurance companies, bank accounts, attorneys, landlords, etc. ![]() This is important because you might need to contact them for inquiries or guidance quickly. Contact information: This is a section that contains the required stakeholder’s contact information.Disaster recovery plan: The disaster recovery plan details some step-by-step plans toward recovering any loss.For instance, when you sense a data breach, what should you do first? Should you call the chief data officer, or shut down the entire system to truncate the theft process? Emergency procedures: This highlights what to do, what to press or ring, and who to call when certain issues happen.Password lists or where to find them: In a remote company, or in situations where devices or machines need some level of authorization before they can be efficiently utilized, your operations manual should have a section where passwords and entry access codes will be documented.This will include everyone that’s directly or indirectly responsible for efficient process delivery. Job descriptions: The job description for each role will be itemized.It also shows how employees will interact and discuss the company’s issues with them. Organizational chart: The organization chart will graphically display the people and positions at the strategic, technical, and tactical helms of affairs in the company.This is important as it helps the employees, vendors, and other stakeholders know when the company opens and closes for work. Hours of operation: The operation hours highlight the company’s working days and the hours of each day’s work.Company contact information: This includes the company’s address, phone number, fax, website URL, email addresses for key departments, and other information that people can use to reach out to the company.
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