![]() That's why we offer a range of services to make the process as easy and affordable as possible. We understand that shipping and returns can be a hassle, especially when dealing with international transactions. We offer a physical postal address in the UK with secure, and affordable storage. If a customer exceeds their fair usage limit of 30 items, their account will automatically be billed for the excess items received that month and the account set to an appropriate higher tariff, charged accordingly.Are you an online retailer looking to grow your business in the UK market?Īre you looking for a reliable and efficient UK-based address for receiving parcels or managing your returns? Look no further than, your go-to warehouse and parcel forwarding agent based in the UK. Customers can increase the fair usage limit in increments of 30 (£10 per month for each increment of 30 items). Customers receiving mail forwarding services and on a fixed price plan are subject to a fair use policy of 30 letters a month. However, one person's trash is another's treasure, so we err on the side of caution. Obvious brochures, magazines, and catalogues are filtered out and returned to sender (unless they’re subscribed to). an entire sack of mail comes in from one sender to hundreds of companies. We identify these using some simple rules eg. We only block mail that we’re certain is unsolicited. ![]() You say you block junk mail, how are you sure it's junk mail? We only do this in cases where we can't be sure of the recipient as we do not want to send your post to someone else! "Mr Smith" without a company name or any other information) we will return the item to sender. In rare cases, if the name is too generic (eg. We use a smart search so we only need part of the name or company name to find the correct match. How do you handle poorly addressed letters? Mail is posted out daily Monday to Fridays. Want it faster? Our scan add-on will get your mail digitally sent to you within 24 hours. Royal Mail delivers 93% of their mail on the next working day. Mail is posted out daily Monday to Fridays and sent to you via Royal Mail 1st Class. ![]() How long will it take for me to receive my mail?Ģ days in most cases (to a UK address). Once we have this we will set your service up within 24 hours (Mon-Fri). ![]() your post preferences (this is where you tell us what address we should forward your post to or whether you want to collect your post).But let's clarify this! From you we need: How long does the mail forwarding service take to set up?Ģ4 hours. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. We have a legal obligation to check proof of ID and address for all of our customers. More info on parcels and storage Do I need to provide proof of ID? If your account is set to 'collect', your parcel will be stored and available to collect from our office for up to 4 weeks, after which the parcel will be returned to the sender / securely destroyed. Once we receive your payment, we will forward your parcel. If your account is set to 'posted', we will calculate and let you know how much it would cost to send you the item. What are the charges for parcels?Īll parcels we receive (regardless of whether they are collected or sent out) will automatically incur our standard handling charge of £2.50 per item. We feel charging for parcels separately is a fair balance we hope you do too. Parcels are also received on an irregular basis, so many customers would end up paying more for no additional service. We do have separate charges for parcels for the following reasons: Parcel costs are highly variable depending on the size, and to provide a fixed monthly service that also included parcel costs would greatly increase the amount you pay. Your monthly cost is fixed and there is no variable amount to worry about, making your budgeting that little bit easier. Unlike most mail forwarding services we don’t ask for a postage deposit and then deduct handling fees plus postage charges from this. View on Google Maps Are there any setup charges?Īre there any handling charges or postage costs for letters? Your address will be 20 Wenlock Road, London, N1 7GU.
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